About

I build the learning programs that make technical teams productive.

I came to instructional design by an unusual route. I started as a copywriter, spent years in frontline technical support, and moved into learning design in 2022. That path shows up in the work: I write more plainly than most learning designers, and I understand support operations because I worked in one.

Today I lead the training program for a global, 24/7 technical support organization across North America and India. When I joined the training team, it had a course catalog on an aging LMS and no standards for how anything got built, reviewed, or retired. I migrated the catalog, then built the intake, review, assessment, and governance layers the program runs on today.

Some results:

• New-hire time to customer-facing work cut from 20 to 10 business days for a 25-person cohort.

• Four audience-specific courses for a platform migration, assigned nine days before go-live and completed by 85% of 271 learners.

• A cross-training pilot validated before scaling: 95.5% resolution across 156 live cases.

• 30+ courses authored in Articulate Rise and Storyline.

How I work 

I design backward from the behavior the job needs, write the assessment that would prove it, and build only the content that gets people there.

I measure training by what people do afterward, not by how many people completed it.

I use AI tools every day, and I check their output against the source before anyone acts on it.

Outside work, I collect vintage computers, enjoy karaoke, and play recreational kickball.

-Matt Bravo

bravo.matt@gmail.com · LinkedIn

Made in Los Angeles